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MANAGING BEHAVIOURS OF CONCERN

Healthcare Institute of Australia > MANAGING BEHAVIOURS OF CONCERN

Course Type

CET

Course Duration

5 Hours

Delivery Type

Online
/ Face-to-Face

Course Description

The course is designed to focus on the win-win approach using the three critical skills of conflict resolution, negotiation, assertiveness and persuasion. These skills will enable participants to develop conflict resolution strategies for quick and effective recognition, resolution and prevention of conflicts with others. The most popular components of the workshop are – learning how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

This course includes the following topics:

  • Understanding the sources, causes and types of conflict, able to master all six phases of the conflict resolution process
  • Knowing how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
  • Developing communication tools such as agreement frames and open questions and practical anger and stress management techniques

Call us now to register your interest on  1300 656 693

Who is the target group?

  • Disability Care Organisations
  • HCP Providers
  • Practical Nurses
  • Care Workers
  • Health Service industries (Childcare, aged care, hospitals, meals on wheels etc)
  • Students in health sector

There is no pre-work required as the full training day allows you to meet all the training requirements.

Enroll Now
Aged-Care_behaviour-of-concern
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