Course Description
This topic describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
It applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
This course includes the following topics:
- Effective communication techniques
- Verbal & non-verbal communication
- Exchanging information clearly
- Industry terminology
